Frequently asked questions
What guests ask us most about reservations and stays.
What time are check-in and check-out?
Check-in is from 3:00 pm and check-out is by 12:00 noon.
Can I cancel free of charge?
With Flexible and Standard rates you can cancel free of charge up to 72 hours before arrival in low season; after that, the first night is charged. In high and AAA seasons no reservation is refundable. Non-refundable and promotional rates allow no refunds or date changes.
When do I pay for my stay?
With Flexible and Standard rates you leave a card as a guarantee and pay on arrival. Non-refundable and promotional rates, and all high- and AAA-season reservations, are paid in full at booking.
Do you offer rates for long stays?
Yes. For stays of three weeks or more we prepare a special quote. Email us at melaquelasarenas@gmail.com with your approximate dates, number of guests and the room type you are interested in.
Do rates include taxes?
No, unless stated otherwise. 16% VAT and 5% lodging tax are added, and the total including taxes is shown before you confirm your reservation.
Can I get an invoice?
Yes. Request your Mexican tax invoice (factura) within the month of your stay.
Do you allow pets?
Pets are not allowed. Write to us before booking to ask about possible exceptions.
Is there parking?
Yes, we have exclusive, private and secure parking for guests only.
Do the rooms have a kitchen?
Yes. All twelve bungalows have a kitchen with fridge and stove, a dining table and a living area; the double and single rooms have a kitchenette.
How close is the beach?
Las Arenas is right on Melaque beach, on Valentín Gómez Farías street.
What is the nearest airport?
Manzanillo-Costalegre International Airport (ZLO), 20 kilometers away, about 25 minutes by car.
Can I smoke?
Smoking is not allowed inside the rooms. A deep-cleaning fee of MXN 2,500 applies if this rule is broken.
What are your front desk hours?
The front desk is open from 7:00 am to 10:00 pm, and you can also reach us on WhatsApp at +52 315 113 0393.
What is the best way to book?
Directly on this website, in the Book section, or by messaging us on WhatsApp.
What are your seasons?
We have three seasons: low, high and AAA. AAA season runs from December 25 to the first working Monday of January, plus Holy Week and Easter. High season includes winter (December to March), summer holidays and long weekends.
Are there lifeguards at the pool or on the beach?
No. Using the pool and swimming in the sea are at your own risk, and minors must always be supervised by an adult.
What are the pool hours?
The heated pool is open every day from 9:00 a.m. to 9:00 p.m., for registered guests only.
The full conditions are in our hotel policies.